We take your privacy very seriously and we are committed to protecting it by putting in place appropriate safeguards and measures.
Who we are
What personal data we collect
When making use of our online store, the data collected and processed includes, in particular, your first name, last name, company name, postal and e-mail address, telephone number, banking details, your purchase history, feedback or any kind of communications with usand other personal data that you directly communicated to us and which are necessary for the proper provision of our services.
You may, at your discretion, refuse to communicatesome personal data to us. However, where such personal data are required in order to respond to your request, such refusal may delay or prevent us from processing your request, responding to your query orproviding you with our products and services.
Why we collect your personal data
We only collect and use your personal data where it is necessary to allow us to provide you with our services, to execute and manage an existing or incipient contractual relationship with you, as well as where it is necessary for our legitimate interests.
The collection of your personal data thus allows us to provide and manage the products and services that we offer to you, including notably the completion and dispatching of your purchase. Your personal data is also processed to constantly improve our services in order to be able to render you the best possible products, services and offers.
This finally includes the use of your personal data for commercial prospection where you have previously given your consent for such processing (e.g. communications with respect to products and/or services that might be of interest to you, promotions, newslettersand invitations to events).You have the right to object at any time to the processing of your personal data for commercial prospection by writing to us at the below indicated contact details.
Who we share your personal data with
The personal data that we collect about you may also be processed by some of our service providers, which, in the context of the above mentioned purposes, refer to our delivery company and legal advisor, as well as any other third party supporting our activities. Such service providers will only process your personal data upon our instructions and will be bound by confidentiality agreements such as required under the GDPR.
Such services providers may, under their own responsibility, disclose your personal data to their agents and/or delegates, which shall process personal data for the sole purposes of assisting them in providing their services to us and/or assisting them in fulfilling their own obligations.
Your personal data will never be shared with service providers located outside the European Economic Area or in a country which does not benefit from an adequacy decision of the European Commission ensuring that your personal data is properly protected.
In accordance with the conditions laid down by the GDPR, you acknowledge your right to:• access your personal data;• correct your personal data where it is inaccurate or incomplete; • object to the processing of your personal data; • restrict the use of your personal data;• ask for erasure of your personal data;• ask for personal data portability.
You may exercise your above rights by writing to us at the following address: Domaine Madame Aly Duhr S.A., 9 & 16 rue Aly Duhr, L-5401 Ahn, Grand Duchy of Luxembourg.
You also acknowledge the existence of your right to lodge a complaint with any competent data protection supervisory authority.
How long we retain your personal data
Personal Data shall not be retained for periods longer than those required for the purpose of their processing subject to any limitation periods imposed by law.